海外地区（新加坡/马来西亚）常见问题 Q&A For Overseas Area (Singapore/Malaysia)
How to order?
-Select the items you like with color,size,and amount,add to "shopping cart".
-At the checkout section,information of your selected items will be displayed.You may edit your order at this time.When you are happy with your order,process to check out.
-Confirm the information of your selected items and choose the delivery area and payment methods.
-The final stage of the checkout is the payment section. Please carefully fulfill your credit card number.
-Once you've placed your order, you'll be taken to a confirmation page. You'll also receive a confirmation of order e-mail to your registered SPORT PRO e-mail address.
-We can't provide return service for foreign orders. Please confirm the order and product details when placing an order.
Please pay by credit card online. We accept VISA, MasterCard ,JCB.
***Questions about your credit card verification code, please contact your credit card company.***
How is the price calculated?
Commodities are settled in Taiwanese currency, and the exchange rate is calculated based on the exchange rate on the bank’s request date.
What price for MYR/SGD ?
Please use the store currency function (the computer version is located in the upper right corner of the webpage) (the mobile version is located at the bottom of the menu in the upper left corner). After selection, the product will automatically calculate the approximate specified currency price (please refer to the image below)
Unlimited weight,shipping charges are NT$250.(ABOUT 10.7SGD / 30.9MYR)
Free shipping for single order over NT$5000.
How to choose the size?
Unless otherwise specified, the product pages are of Asian standard size. Depending on the tight or loose version, the product page has a product size chart. The recommended size chart for wearing height/weight/cup can be referenced.
How are the goods shipped? How long can it be delivered?
Shipped by Taiwan, international logistics delivery, about 5 days (excluding holidays) can be delivered to the designated address
East Malaysian logistics and distribution issues, about 7 days (excluding holidays) can be delivered to the designated address
How do I know if I have successfully ordered? How can I check the status of my order?
After the order is successfully ordered, you will receive the "[SPORT PRO] Thank you for your order" notification letter. Click the "Order Link" button in the letter to query.
If you are purchasing for the first time (not joined the membership status), there will be a "Please set up an account password" notification letter, click the "Set Password" button in the letter to set your login password.
You can check the order related information by logging in to the member status.
What should I do if my password is forgotten?
You can reset it by going to the "Forgot Password" at the bottom of the login page.
Why didn't I receive the shipping notice?
Your mail address may be mistyped (for example, .TW is marked as .TE, .COM is marked as .CON)
You are using a YAHOO mailbox (easily classified as junk mail)
Can the product be returned/exchanged?
Due to issues such as international logistics and customs declaration, overseas exchanges outside Taiwan do not provide return service. Please pay special attention to the size before ordering.
What if the product has defective/missing goods?
If there is a major flaw in the merchandise: we will reissue the new product directly for you, and the freight will be borne by us.
defect Products do not need to be returned, they can be retained or discarded.
The thread head, slight off-line, very small stain, size 2~3cm error, buttonhole not open, screen color difference or some color difference caused by the ambient light source of the product are all acceptable in the international inspection standard, so it is not allowed. As a major cause of return.
The goods are sent incorrectly: we will reissue the new products directly for you, and the freight will be borne by us.