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台灣以外.地区/國家(香港/新加坡/马来西亚)常见问题    Q&A For Overseas Area 

如何訂購?

  • 選擇喜愛的商品顏色/尺寸/數量加入購物車
  • 進入結帳畫面後,您可以變更已加入的商品數量或刪除
  • 選擇配送地區及付款方式,並填寫訂購資訊
  • 進入信用卡交易頁面,請留意輸入的信用卡號、到期日以及卡片背後末3碼是否正確 
  • 訂購完成後,SPORT PRO會寄訂單成立通知信件至您的會員信箱
  • 提醒您,海外訂單恕無提供退換貨服務,請詳細確認訂購內容及明細  

How to order?

  • Select the items you like with color,size,and amount,add to "shopping cart".
  • At the checkout section, You may still edit your order at this time. When you are happy with your order,process to check out. 
  • Confirm the information of your selected items then choose the delivery area and payment methods.
  • The final stage of the checkout is the payment section. Please carefully fulfill your credit card number. 
  • Once you've placed your order, you'll be taken to a confirmation page. You'll also receive an e-mail confirmation letter that you use to registered with SPORT PRO.
  • We DO NOT provide return service for oversea orders. Please confirm the order and product details when placing an order.

 

多久會送達?

  • 訂單下單後約4-5日(不含六日與台灣國定假日)會送達指定超商或地址。

How long will it be delivered?

  • The order will be delivered to the designated store or address in about 4-5 days (excluding weekend and Taiwan national holidays) after the order is placed.

 

送達當地7-11門市後怎麼取貨?多久要取貨完成?

  • 送達門市後會有簡訊通知+EMAIL通知,內容中會有"提取碼",請至指定超商提供店員提取碼(或將簡訊給店員看)即可。
  • 送達指定超商後,香港(3天)、新加坡/馬來西亞(4天)內需取貨完成,超時則會退貨至超商物流中心,再轉當地物流派送至指定地址(此為二次派送,運費由您自行負擔,將由當地物流與您收取)。

How do I pick up the goods after they are delivered to the local 7-11 store? How long will it take to complete the pick-up?

  • There will be a short phone message and e-mail with a "collection code" to notify our customer after your item's arrival. Please show your "collection code" to the staff to collect your item.
  • After your item arrive to designated store, customer has to pick up the item in Hong Kong (3 days), Singapore/Malaysia (4 days). Please be aware of your item will be returned to the local cargo center after the dateline. In this case your item will be forwarded to the local deliver company ready to be delivered to customer. (customer will be charged for the local deliver fee.)

出貨進度與查詢方式?

  • 【訂單狀態】變更為"已完成"表示已經出貨完成(備貨狀態因有系統時間落差,所以會比較慢。)
  • 訂單中的配送狀態下方有【送貨編號】(例如:GMJI71100369XXXXX,可使用該編號於Global Package Tracking查詢目前進度。

Shipping progress and query method?

  • [Order status] changed to "completed" to indicate that the shipment has been completed (the stocking status will be slower due to the system time gap.)
  • There is a [delivery number] under the delivery status in the order (for example: GMJI71100369XXXXX, you can use this number to check the current progress in Global Package Tracking.

 

付款方式

  • 台灣以外訂單付款方式為信用卡線上刷卡(目前接受卡別VISA、 MasterCard、 JCB)

Payment method

  • We only accept online credit card payment for oversea order. We accept VISA, MasterCard ,JCB.
  • ***Questions about your credit card verification code, please contact your credit card company.***

 

價錢怎麼算?

  • 商品一律以台幣結算,匯率依據銀行請款日匯率計算 

How is the price calculated?

  • All pricing are settled in New Taiwanese Dollar.

 

有港幣/馬幣/新幣價格嗎?

  • 請使用商店幣別功能(計算機版位於網頁右上角)(手機版位於左上角選單最下方)選擇後,商品會自動計算概略的指定幣別價格  

What price for HKD/MYR/SGD ?

  • Please use the store currency function (the computer version is located in the upper right corner of the webpage) (the mobile version is located at the bottom of the menu in the upper left corner). After selection, the product will automatically calculate the approximate specified currency price (please refer to the image below)

 

運費怎麼算?有免運費優惠嗎?

  • 不論重量,香港運費NT$200
  • 不論重量,新加坡/馬來西亞(西馬)NT$300
  • 訂單滿額NT$5000即享有免國際物流運費

Shipping charges

  • Regardless of weight, Hong Kong shipping NT$200
  • Regardless of weight, Singapore/Malaysia (West Malaysia) NT$300
  • Free international shipping for oversea order above NT$5000.

尺寸怎么挑选

  • 商品页除特殊注明以外,尺码皆为亚洲标准尺码,依据紧身或宽松版型不同,商品页内都有商品尺寸表,与穿着的身高/体重/罩杯的建议尺码表可以参考

How to choose the size?

  • Unless otherwise specified, the product are in Asian standard size. All products has a specific size chart in all pages. You may refer to the size chart when choosing the product.

 

我要怎么知道有没有订购成功?怎么查询我的订单状态?

  • 商品订购成功后,会收到" [SPORT PRO] Thank you for your order"通知信,点击信件中的"订单链接"按钮,即可查询
  • 若是第一次购买(未加入会员状态),会有一封"请设立帐户密码"通知信,点击信件中的"设定密码"按钮,即可设定您的登入密码。
  • 登入会员状态下,即可查询订单相关信息。

How do I know if I have successfully ordered? How can I check the status of my order?

  • After the order is successfully ordered, you will receive the "[SPORT PRO] Thank you for your order" notification letter. Click the "Order Link" button in the letter to query.
  • If you are purchasing for the first time (not joined the membership status), there will be a "Please set up an account password" notification letter, click the "Set Password" button in the letter to set your login password.
  • You can check the order related information by logging in to the member status.

 

我的密码忘记了怎么办?

  • 您可以到登入会员页面的最下方"忘记密码"进行重新设定。

What should I do if my password is forgotten?

  • You can reset it by going to the "Forgot Password" at the bottom of the login page.

 

为什么我没有收到出货通知?

  • 您的mail信箱可能有打错(例如.TW打成.TE、.COM打成.CON)
  • 您使用的是YAHOO信箱(容易被归类为垃圾信件)

Why didn't I receive the shipping notice?

  • Your mail address may be mistyped (for example, .TW is marked as .TE, .COM is marked as .CON)
  • You are using a YAHOO mailbox (easily classified as junk mail)

 

商品是否可以退/换货?

  • 因国际物流与关税申报等问题,台湾以外海外地区,不提供退换货服务,请于订购前特别留意尺寸问题。

Can the product be returned/exchanged?

  • Due to issues such as international logistics and customs declaration, overseas exchanges outside Taiwan do not provide return service. Please pay special attention to the size before ordering.

 

商品有瑕疵/寄错商品怎么办?

  • 商品若有重大瑕疵:我们会直接为您补发新品,运费由我们负担。
    • 瑕疵商品不需退回,可以保留或丢弃。
    • 线头、轻微脱线、极小污点、尺寸2~3cm误差、扣眼未开、屏幕色差或商品拍摄环境光源造成的些许颜色差异,在国际验货标准皆属可接受的范围,故非瑕疵,不得做为重大瑕疵退换之因由。
  • 商品寄错:我们会直接为您补发新品,运费由我们负担。

What if the product has defective/missing goods?

  • If there is a major flaw in the package: we will reissue the new product to you, and the shipping fee is on us.
  • Defect Products do not need to be returned.
  • The thread head, slight off-line, very small stain, size 2~3cm error, buttonhole not open, screen color difference or some color difference caused by the differ lighting are all acceptable in the international inspection standard. Please be aware of we do not provide return/refund service in the cases mentioned above.
  • The goods are sent incorrectly: we will reissue the new products to you,  and the shipping fee is on us.

 

 


 


 


 

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